As always, the health and well-being of our patients and their families is our primary concern. With the novel Coronavirus / COVID-19 situation changing rapidly, the physicians at North Suburban Pediatrics are in touch with the CDC and the Illinois Department of Public Health as well as local hospitals.
Fortunately, the risk of illness remains low. We continue to learn more day-by-day regarding this illness, and healthy children appear to have milder illness if they contract COVID-19.
As the situation evolves, we will be implementing changes in accordance with the most up-to-date recommendations for outpatient office pediatric care. For now, please follow the guidelines noted below:
- Coronavirus / COVID-19 Illness / Exposure
- If a patient believes they have COVID-19, or have had direct exposure to someone that has this illness, they should first call the Illinois Department of Public Health hotline: 1-800-889-3931 or email: DPH.SICK@ILLINOIS.GOV or NorthShore at 847-HEALTH9.
- The Department of Public Health will instruct you on how to obtain testing.
- Please note, testing is NOT available at NSP offices.
- NSP Phone calls:
- As always, we are available by phone 24 hours a day to answer your questions (Evanston: 847-869-0892; BG: 847-913-9120).
- Our staff will have the latest available information with regards to how to proceed with concerns about COVID-19.
- NSP 8-9 AM walk-ins and regular office appointments:
- We are continuing with normal walk-in hours (8-9am Mon-Fri) for the time being. We strongly encourage parents of children with cough and fever to make an appointment rather than come in for walk-ins in order to limit the possibility of spreading illness.
- Patients arriving with fever and respiratory symptoms may be asked to wear a mask or be roomed immediately when possible.
- If all rooms are full, patients with respiratory symptoms may be asked to wait in their vehicles until a room is available.
- Scheduled check-ups or regular sick visits will proceed as planned, but we will understand if our patients wish to postpone their appointments. To aid with our attempts at social distancing, we ask patients to be accompanied by only one parent and no siblings whenever possible.
The best sources of additional information are the CDC (cdc.gov) and the Illinois Department of Public Health (DPH.Illinois.gov) where you will find answers to frequently asked questions about the virus. You can also find pediatric-specific information on the AAP COVID-19 information page. We will also post updates on our blog as well as social media as appropriate.